6 Working with requests

A request is a task in the MyID system that was created by an operator to carry out an action for a person; for example, to request a new device, or to update an existing device.

The MyID Operator Client allows you to work with requests in the following ways:

• You can create a request for a new device.

  See section 4.8, Requesting a device for a person.

• You can create a request for a replacement device.

  See section 5.4, Requesting a replacement device.

• You can view requests.

  See section 6.1, Searching for a request.

• You can approve a request.

  See section 6.2.1, Approving requests.

• You can reject a request.

  See section 6.2.2, Rejecting requests.

• You can cancel a request.

  See section 6.2.3, Canceling requests.

• You can cancel multiple requests at the same time.

  See section 6.2.6, Canceling multiple requests.

• You can collect a request using the Collect Card workflow in MyID Desktop or Collect My Card in the Self-Service App.

  See section 6.3, Collecting a device request.

• You can send a code to a person to allow them to collect a request.

  See section 6.4, Sending a collection code.

• You can assign a specific device to a request.

  See section 6.5, Assigning a device to a request.